Frequently Asked Questions (FAQs)
Welcome to the Cara Blanca Boots FAQ page! Below you’ll find answers to some of the most commonly asked questions about our products, policies, and services. If your question isn’t answered here, feel free to reach out to us at support@carablancaboots.com or via our social media channels.
General Questions
What makes Cara Blanca Boots unique?
Cara Blanca Boots are meticulously handcrafted in León, Mexico – the leather capital of the world. We combine traditional boot-making techniques with modern designs to create durable, stylish, and authentic cowboy boots. Each pair is made from 100% genuine leather and reflects the highest standards of quality and craftsmanship.
Do you sell boots for men and women?
Yes! We offer a wide range of styles for both men and women. Our collection includes classic cowboy designs, modern minimalist styles, and boots with intricate embroidery or exotic leather prints.
Ordering & Payment
How can I place an order?
You can place an order directly through our website. Browse our catalog, select your size and preferred style, and proceed to checkout. If you need assistance, feel free to contact us, and we’ll guide you through the process.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure payment options like Shop Pay, Apple Pay, Google Pay and PayPal.
Can I order multiple pairs of boots?
Absolutely! You’re welcome to order as many pairs as you like. For bulk or wholesale inquiries, please contact us at support@carablancaboots.com for more details.
Shipping & Delivery
Where do you ship?
We currently ship to all locations within the United States. For international shipping inquiries, please reach out to us directly to discuss options.
How much does shipping cost?
We offer a flat shipping rate of $20 per order.
How long does shipping take?
Orders typically process within 1 business day. Shipping times vary based on your location:
- Standard Shipping: 5-7 business days.
Do you provide tracking information?
Yes! Once your order ships, you’ll receive an email with your tracking number so you can monitor your delivery.
Sizing & Fit
How do I know what size to order?
We recommend checking our detailed size guide on the website to ensure the perfect fit. Our boots follow standard US sizing, but if you’re unsure, please contact us for personalized assistance.
Do your boots fit true to size?
Yes, our boots are designed to fit true to size. If you typically wear a half size, choose your usual size. For wider feet, consider going up half a size.
Returns & Exchanges
What is your return policy?
We accept returns under the following conditions:
- The boots must be in new, unworn condition, free of any signs of wear or damage.
- Return requests must be made within 30 days of receiving your order.
- Photos or videos demonstrating the condition of the boots must be approved by our team before initiating a return.
Is there a restocking fee for returns?
No, we do not charge a restocking fee for approved returns.
What if I need a different size or style?
We offer exchanges for a different size or style within 30 days of receiving your order, as long as the boots meet the return condition criteria. Customers are responsible for return shipping costs.
Product Care
How do I care for my boots?
To maintain the longevity and appearance of your boots:
- Clean regularly with a soft cloth or brush to remove dirt.
- Use leather conditioner to keep the material supple.
Wholesale & Custom Orders
Do you offer wholesale options?
Yes! We welcome wholesale inquiries. Please email us at support@carablancaboots.com with details about your business, and we’ll provide more information on pricing and terms.
Promotions & Discounts
Do you have sales or promotions?
Yes, we occasionally run sales and promotions. Follow us on social media or sign up for our newsletter to stay updated on exclusive offers.
Can I use multiple discount codes on one order?
Unfortunately, only one discount code can be applied per order.
Contact Us
How can I contact Cara Blanca?
You can reach us via:
- Email: support@carablancaboots.com
- Phone or Text Message: 210-350-7743
- Social Media: Send us a direct message on Instagram or Facebook.
What are your customer service hours?
Our team is available to assist you Monday through Sunday, 9 AM to 6 PM (CST).
If you have additional questions, don’t hesitate to contact us. Thank you for choosing Cara Blanca Boots—where quality meets tradition, and every step tells a story!