Política de reembolso

At Cara Blanca, we take immense pride in the craftsmanship and quality of our boots. Each pair is meticulously handmade to reflect the highest standards of design and durability, ensuring that our customers experience the true essence of Western tradition. Due to the unique nature of our products and our commitment to maintaining exceptional standards, we do not accept returns unless the boots meet specific criteria outlined below.

Return Policy

We understand that sometimes a purchase might not work out as planned. To ensure a smooth and fair process, returns will only be accepted under the following conditions:

This return policy is valid for the countries: United States

Condition of the Boots

  • The boots must be in new, unworn condition, free from any signs of wear, scuffs, scratches, or damage.
  • Any product returned to us must retain its original structure, integrity, and packaging, ensuring it is in a sellable condition.
  • We reserve the right to refuse a return with traces of use. 

Proof of Condition

  • Customers must provide detailed photos and/or videos of the boots to demonstrate their condition. These materials will be carefully reviewed and approved by our team before the return process can begin.
  • Images must clearly showcase all angles of the boots, including soles, stitching, and any potential areas of concern.

Timelines for Returns

  • Requests for returns must be submitted within 30 days of receiving your purchase. Returns requested beyond this period will not be considered.

Return Shipping Policy

If your return request is approved, the customer is responsible for covering the cost of return shipping. We highly recommend using a trackable and insured shipping method to ensure the safe delivery of the boots back to us. Cara Blanca will not be held responsible for lost or damaged packages during the return process.

Note: We do not charge restocking fees for approved returns or exchanges.

Non-Returnable Items

Certain conditions and items are not eligible for returns under any circumstances:

  • Worn or Damaged Boots: Boots that show any signs of wear, creases, scratches, or other damage are considered final sale and cannot be returned.
  • Customized or Personalized Boots: Any product that has been custom-made or altered at the customer’s request is not eligible for returns.
  • Final Sale Items: Products marked as clearance or final sale are not eligible for returns or exchanges.

Satisfaction Guarantee

We want you to be completely satisfied with your purchase, and we encourage you to contact us with any questions or concerns prior to placing your order. Our team is here to assist you in finding the perfect pair of boots, ensuring the right fit, style, and comfort. We are happy to provide detailed size guides, styling tips, and additional product information to help you make the best choice.

Exchange Policy

If you need to exchange your boots for a different size or style, please contact us within 30 days of receiving your order. Exchanges will follow the same guidelines for condition and return shipping costs as outlined above.

Note: We do not charge restocking fees for approved exchanges.

How to Start a Return or Exchange

To initiate a return or exchange, please contact our team at support@carablancaboots.com with the following information:

  1. Your order number.
  2. Photos and/or videos of the boots in their current condition.
  3. Reason for the return or exchange request.

Our team will respond promptly to guide you through the process and provide you with any additional instructions needed.

Commitment to Quality and Service

At Cara Blanca, we deeply value our customers and their trust in our brand. While we maintain a strict return policy to protect the integrity of our handmade boots, we are always here to assist you with any concerns or inquiries. Please do not hesitate to reach out to us for assistance before or after your purchase.

Thank you for choosing Cara Blanca – where quality meets tradition and every step tells a story.